Frequently Asked Questions

Unable to find your question here? Please email us at hello@super-farmers.com and we'll be most happy to assist you directly.

Microgreens

Benefits of Microgreens

Microgreens are nutrient power houses packed with antioxidants, vitamins and minerals that supplement our bodies to better meet the demands of our modern lifestyles and prevent health problems. Despite their small size, microgreens contain much higher nutrient levels than mature vegetables. They also provide an easy and convenient solution to ensuring you and your loved ones get your daily dose of fresh greens! 

What to do with Microgreens?

Microgreens have aromatic flavours and are best consumed raw soon after they are harvested. Think sandwiches, wraps, salads, smoothies, juices or garnishing warm dishes such as soups, stir-fries and curries. The options are endless! Click the link for some sample recipes: https://youtu.be/TpoMvQMZ9oU

Caring for Microgreens

Each Kit comes with a Growing Guide that has easy-to-follow instructions and illustrations. Your microgreens simply require indirect sunlight (indoors) and should be watered once a day

What is inside each Urban Farming Kit?

Each earth-friendly paper pot contains a bag of organic soil, 2 simple to grow seed sticks and a growing guide. 

Where are your seeds from?

Our seeds are non-GMO and non-coated and are responsibly sourced from farms across Singapore and Malaysia. 

Is there any expiry for the Urban Farming Kits?

The Urban Farming Kits have a shelf life of 3-5 months from the time of delivery. 

Each Urban Farming Kit is lovingly assembled and packed by seniors from vulnerable and low-income backgrounds. This employment initiative provides financial support to cover their fundamental expenses (rental and food) and enables them to live independently and actively in the community. Click the link to watch our aunties in action! https://youtu.be/LbRTVMkjlPc
 

Payment

We accept payment via PayPal, PayNow, debit and credit cards. Gift cards are also available. Kindly enquire at hello@super-farmers.com to purchase. 

Delivery

We deliver on the date you have chosen (Saturdays) between 10am to 10pm. For certain periods with high volume of deliveries, we may deliver one day earlier (Fridays).  Please note that our cut-off timing for same-week delivery is 4pm on Wednesdays. All orders made after that will be batched for the following week's delivery.

For urgent orders, please opt for self-collection and communicate with us about your preferred collection date and time (we cannot guarantee we can fulfil your date/time but we always try our best!) Currently, we do not offer specific delivery timings as deliveries are handled by a third party logistics solution. However, if on-demand delivery is required, please let us know 48 hours in advance via Whatsapp or email. Third party on-demand charges will apply. 

Can I opt for self-collection? 

Yes! We welcome self-collections for online orders from 8am to 8pm daily. Pick-up instructions will be emailed to you once your order is ready for collection. (We apologise that we are not open for walk-ins). We are located at 406 Joo Chiat Place, #01-23, The Yards, Singapore 428084

Can I change delivery to self-collection after the order is placed? 

Please connect with us via Whatsapp message +65 87488556 (no calls please!) for any changes. A refund for the delivery fee can be arranged upon switching to self-collection. We will always try to accommodate your request as best we can provided the order is not already out for delivery. 

Orders

What is the return policy?

Due to the delicate and sensitive nature of the seeds (exposure to heat and sunlight), we do not offer refunds or exchanges. As we are using untreated non-GMO seeds, improper storage may cause the seeds to grow moldy. Please contact us immediately if you spot any mold growing on the seeds. Email us at hello@super-farmers.com

How do I make changes regarding an order I've already placed? 

We can assist you with sufficient notice prior to delivery. Please connect with us via email at hello@super-farmers.com regarding order enquiries or Whatsapp message +65 87488556 (no calls please!). 

I would like to send my order as a gift. What do I do?

To send your order as a gift, enter the shipping address and mobile number of your recipient (so that they will be informed of the delivery). Enter your email to track the delivery. To include a special note to your order, please type in a short message of no more than 25 words into the "Add a Note to your Order" form. 

Do you offer bulk purchases?

Yes we do! Bulk purchase of individual Urban Farming Kit is available at $9.90 each in lots of 10 pieces. You may choose a combination of Kang Kong, Chye Sim, Chinese Kale, Beetroot and Broccoli. Each bulk purchase is delivered to a single address. For delivery to more than 1 address, kindly enquire directly with us to arrange delivery (chargeable at a flat fee of $5 per location). 

Corporate

Team Bonding sessions 

We offer Coporate Team Bonding sessions for your organisation. Please connect with us via email at hello@super-farmers.com to enquire about our corporate packages and rates. 

Corporate orders 

We offer special customisation services for our products (logos, stickers, etc.) and personalised care kits according to your team's needs. Please send us an email at hello@super-farmers.com with the order quantity and delivery date. 

Venue Hire

We provide small-group workshops that are great for intimate celebrations. Please connect with us via email with your requirements at hello@super-farmers.com for enquiries or Whatsapp message +65 87488556 (no calls please!). 

Venue Hire

We welcome your event (whether corporate or private) in our mindful space. Click the link for more information https://www.super-farmers.com/pages/house-by-super-farmers

Stockists

Look out for Super Farmers products at Isetan (Scotts), The Editor's Market (313 Orchard) and Food Folks @ Lau Pa Sat!


Pop-ups

28 June - 1 August: Tangs Vivocity

19 July - 15 August: Tangs Orchard

Follow us on Instagram for live updates! @superfarmers